PRIVACY POLICY

Privacy Policy

Last Updated: [7/31/25]

1. Introduction
West Texas Lights ("we," "us") respects your privacy. This policy explains how we collect, use, and protect personal information when you interact with our services, website, or team. By engaging with us, you consent to these practices.

2. Information We Collect
We may collect:

Contact Details: Name, address, phone, and email when you inquire or book services.
Property Information: Necessary details for design/installation assessments.
Communication Records: Emails, call notes, or messages.
Payment Data: Billing address and transaction records (processed securely via third-party gateways; we do not store card details).

3. How We Use Your Information
Your data allows us to:

Design, quote, and deliver lighting services
Manage installations, maintenance, and storage
Process payments and send service updates
Respond to inquiries and improve customer experience
Comply with legal obligations

4. Data Sharing & Protection

We never sell or lease your information.
Data is shared only with trusted partners essential to our service (e.g., payment processors, subcontractors under confidentiality agreements).
We use industry-standard security (encryption, access controls) to protect your information.

5. Data Retention
We retain your information only as long as necessary:

Active clients: For the duration of service + 3 years
Inquiries: 1 year post-last contact
Legal/financial records: As required by law

6. Your Rights
You may:

Request access to or deletion of your data
Update/correct inaccuracies
Opt out of marketing communications
Contact us at info@wtx-lights.com to exercise these rights.

7. Cookies & Tracking
Our website may use cookies for functionality and analytics. You may disable these via browser settings.

8. Policy Updates
Changes will be posted here with a revised "Last Updated" date.

SAFETY SECURITY

At West Texas Lights, your safety and peace of mind are foundational to our service.

Our Safety Protocols:

All installations adhere to strict electrical safety standards (NFPA 70E) and fall-protection protocols (OSHA).
Commercial-grade, UL-certified lighting minimizes fire/overload risks.
Crews undergo rigorous training and background checks.

Your Security & Privacy:

Property access is limited to scheduled service windows.
No permanent alterations to structures.
Your display elements are stored securely off-site in monitored facilities.

Continuous Oversight:

Pre-installation site assessments.
Weather-contingent scheduling.
Post-service safety audits.

We operate with quiet diligence to ensure a brilliant, worry-free experience.

SMS Terms of Service

By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from WTX Lights. This includes SMS messages for conversations (external). Message frequency varies. Message and data rates may apply. See privacy policy at https://www.wtx-lights.com/privacy-policy. Message HELP for help. Reply STOP to any message to opt out.